Frequently asked questions

GreeneDesk is an Australian company and a software platform for sports and recreation facilities. Its products are FitDesk for fitness floors and seniors programs, SwimDesk for swim schools and aquatic programs, and SportDesk for squads and sports programs. More than 50 centres across Australia and New Zealand use GreeneDesk products.

Australian customer data stays in Australia, hosted on AWS in Sydney. New Zealand customers are also hosted in Sydney. For customers and partners elsewhere, GreeneDesk can be hosted in your region or on your own servers. Support is provided by an Australian-based team, Monday to Friday 7am–7pm AEST, on 1300 181 665.

No. GreeneDesk works alongside systems such as PerfectGym, which keep handling memberships, billing and access control. Independent swim schools can also run SwimDesk on its own.

Yes. FitDesk connects to PerfectGym through an independent, customer-authorised API integration. PerfectGym stays your system for memberships, billing and access; FitDesk adds digital PARQ, assessments, workout programming, trainer scheduling and a member app.

Member profiles and membership status sync from PerfectGym to FitDesk, so trainers never re-key member details.

No. The integration is independent and is authorised by each customer.

For centres that want member and health data hosted in Australia, FitDesk covers the same ground: digital PARQ and health consultations, assessments, workout programming with 4,000+ exercise videos and a member app. It is hosted on AWS Sydney and supported from Australia.

Yes. FitDesk replaces Mywellness software only. It has nothing to do with your Technogym fitness equipment.

Yes. FitDesk plugs into PerfectGym, so you can move off Mywellness without changing your membership and billing system.

We help you export member records and rebuild your program templates in FitDesk's exercise library. Most centres switch in 2 weeks.

FitDesk is built for it: digital pre-exercise screening, your own balance and strength assessments digitised, structured strength and balance programs with reassessments, attendance tracking and a simple member app. It is hosted in Sydney and used by council leisure centres across Australia and New Zealand.

FitDesk tracks class attendance and records the baseline and follow-up assessments your instructors run, and you can email customised progress reports. That helps councils and providers running Live Stronger for Longer classes in New Zealand. GreeneDesk is not affiliated with ACC.

Yes. Programs are built in FitDesk from 4,000+ exercises, members follow them in the app, and trainers see who is keeping up, so clients can step down from clinic to community gym.

FitDesk runs structured 8 to 12-week programs with reassessments and progress reports, which suits centres delivering exercise for Support at Home providers. Funding and claiming stay with the registered provider.

FitDesk doesn't prescribe tests. It digitises the assessments your team already uses, such as balance, strength and mobility tests or screening forms, and it is fully customisable. Results are kept in each member's history and can be emailed as customised reports to GPs, physios and families.

Yes. COTA Victoria ended Living Longer Living Stronger in February 2025. FitDesk gives you the screening, program templates and progress tracking to keep running a seniors strength program under your own name.

SwimDesk is swim school and aquatic centre software for class scheduling and bookings, poolside attendance and skills assessments, progression tracking, digital certificates, parent communication and term-based billing.

Yes. SwimDesk supports AUSTSWIM, Royal Life Saving and YMCA curricula, or your own syllabus and lesson plans.

Yes. In the SwimDesk parent app, families book classes, report absences, book make-up classes and see progress and certificates.

Yes. SwimDesk has a pool-deck tablet mode that works offline and syncs when the device reconnects.

Yes. We import your families, students, levels and class lists from your iClassPro data export and set up your levels before go-live. You get a platform built around Australian learn-to-swim programs, with Australian data kept in Australia and local support.

Yes. SwimDesk includes a School Programs module for school group bookings, attendance and reporting, including across multiple sites.

Yes. SwimDesk includes a Squads module for squad groups, coaching sessions and athlete progress. Learn-to-swim, school programs and squads run on one platform, so swimmers move from lessons into squads without re-entering records.

Yes, for every user. Instructors and coaches use it poolside for attendance and assessments, office staff for scheduling, and parents for bookings, absences, make-up classes, progress and certificates. FitDesk trainers and members have their own apps too.

SwimDesk's AI retention alerts flag students at risk of dropping out or not re-enrolling, based on patterns such as missed lessons and stalled progress, so your team can contact families before term ends.

SwimDesk is priced by active enrolments: Essentials up to 500, Professional 501–1,500 and Enterprise 1,500+. Plans start from A$350 per month, and annual billing saves 15%.

FitDesk is priced by active members: Basic up to 150, FitDesk+ 151–500 and Enterprise 500+. Plans start from A$450 per month, and annual billing saves 15%.

Yes. After your demo, we set your centre up with a 15-day free trial so you can try GreeneDesk with your own programs and data. No credit card required.

Most centres go live within 2 weeks of signing.