SwimDesk Retention Intelligence
Know which swimmers are about to leave, and why
Most children who stop swimming lessons give signs first: missed lessons, no new skills, a long gap since their last assessment. Retention Intelligence reads those signs for every child, every day, and tells your team who to call.
- 600,000+ studentshave passed through our systems
- 1 million+ workoutscompleted in FitDesk
- Since 2013an Australian company
What it looks at
Retention Intelligence reads the information your team already records and turns it into one simple signal for each child.
Attendance
Is the child still coming every week?
Progress
Is the child still learning new skills and moving through levels?
Feedback
Has the family heard how their child is going lately?
Red, amber, green: a list your team can act on
Every child is sorted into red, amber or green, with a plain reason your team can read at a glance, such as missed lessons or no new skill for a while. The right families are contacted first.
- Red: needs human contact within 48 hours
- Amber: review within one week
- Green: no action needed
- An action queue so nothing is forgotten
Why it matters
Royal Life Saving Australia reports that most children stop lessons between ages 7 and 9, often before they have the skills to be safe. Keeping a child for one more term is good for the child and good for your program. Use the retention calculator to see what it is worth to your centre.
Works with the swim software you already have
You do not have to change how you take bookings to use it. If your current system holds enough attendance and progress history, we bring that data into SwimDesk and Retention Intelligence works from it.
What is Retention Intelligence?
A feature of SwimDesk that sorts every swimmer into red, amber or green from the attendance and progress information your team already records, gives the reason, and builds a follow-up list.
Is it included in SwimDesk?
Yes. Retention Intelligence is part of SwimDesk.
Does it contact parents automatically?
No. It tells your team who to contact and why. A person makes the call.
How is it different from a retention report?
A retention report shows how many families left last term. Retention Intelligence shows which children are at risk now, while you can still do something about it.
Can we use it without moving our bookings to SwimDesk?
Yes, if your current system holds enough attendance and progress data for us to bring across.
See it with your own program in mind
Tell us your centre and what you run, and we will show you GreeneDesk in a short demo. After the demo you get a trial for your team. Setup and migration take about two weeks, and we do the move for you.
We do the migration for you. We respond to support requests within 4 hours, and straight away for critical issues.
